When you connect an audio source to the audio interface through a USB port, and it creates excessive noise, you must disconnect all the cables connected to the US-1800 and reconnect them tightly. It’s recommended that you share your audio interface model with the music shop owner, and he will provide a suitable USB cable. On the other hand, if the original USB cable is damaged, you must ensure that the new cable is compliant with the data transferring requirements. In most cases, people opt for third-party cables, but it’s recommended to use a USB cable that comes in the TASCAM 1800 box. If you are connecting the USB cables to the PC, but the PC is not detecting your audio interface, you have to change the USB cable. Once the ports are cleaned and dried, connect the USB again. So, use an alcohol wipe or a contact cleaner to clean the ports and dry them. With regular use, these ports collect dust, which hinders connectivity. On the contrary, if re-plugging the USB doesn’t work, it’s recommended that you turn off the audio interface and clean the USB port that you are using. However, if the USB indicator LED turns off after some time, you have to disconnect the USB and plug it in again tightly because a loose USB can cause a connectivity issue.
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